Customer Services
General Warranty Policy

SAMSUNGPARTS.COM hereby disclaims all other warranties provided by other entities on the purchases that are made elsewhere. We only warranty products sold by us, according to the specifics illustrated in our policy and eligible coverage is not transferrable. Although we strive to provide 100% customer satisfaction, we understand that unforeseen problems may occur from time to time. If your part is arrived as defective or damaged, please contact our customer service specialist immediately upon inspection. You may return new and unopened items sold by Samsungparts.com for a refund or exchange within 30 days from the shipping date, excluding shipping and handling charges, and any duties or surcharges (Consumable items, Memory, Software, Sealed products, Owners Manuals/Service Manuals and special order items are non-returnable for credit and are subject to restrictions. Check out our return policy for more information). Warranty will be voided, if the warranty sticker removed or part is altered.

Return Policy
When you buy from SAMSUNGPARTS.COM, you can rest assured that your products have been designed, tested, and guaranteed to be compatible with your device. However, if you decide to return for any reason, please note that all returns must be made in original sellable condition, including all related materials within 30 days from the shipping date. Some returned/refused items are subject to 15% fee for reconditioning and restocking purposes, unless otherwise noted. Although a return may get approved, an exchange or credit will only be given if the return merchandise passes our inspection and is in re-sellable condition. All return shipping should be made by the customer under the customer's sole responsibility and the customer pays return shipping expenses unless it is a defective part return. Defective items can only be exchanged for the same part within 30 days from the shipping date.

Online Order Return
Most online orders are available to return conveniently online by logging on to your account within 30 days from the shipping date. You can create a prepaid return shipping label for a flat rate of $6.99 (which will be deducted later) and drop the item to any USPS near you within 48 hours from the label print. Also, you may ship with your own method but please note that you are solely responsible for delivery of the merchandise including possible damages and losses.

Phone Order Return
Please contact our customer service at 1-973-226-4871, during M-F 9:00 to 6:30 EST, in order to return a phone order within 30 days from the shipping date.

Unauthorized Return
Items returned without proper return instruction will be regarded as an unauthorized return including refused shipments. No refunds will be made for unauthorized returns and the customers will be responsible for the cost of shipping the package back to the sender.

Once the return is authorized, please return the merchandise to the following address:
J & J International, Inc.
8 York Avenue
West Caldwell, NJ 07006
For all other return inquiries, please contact via email at customerservice@samsungparts.com or call our customer service at 1-973-226-4871.

Return Restrictions
All returned products must be 100% complete in its original form, including all of its components, all original boxes and packing materials, manuals, blank warranty cards and other accessories provided in the initial shipment. SAMSUNGPARTS.COM reserves the right to refuse crediting customer’s account if returned item is damaged, scratched or not in sellable condition (Please refer to below product type details). PLEASE DO NOT DAMAGE OR WRITE ON THE ORIGINAL (INNER) MERCHANDISE BOX.

Memory/Toner Cartridges:
Only an unopened and sealed package can be returned for an exchange or a refund.
Please verify if you received the correct item before opening.

Electrical or Electronic parts:
SAMSUNGPARTS.COM does not accept returns on electric or electronic parts that have been installed by soldering.
Please check and test the part before installing.

Special order item: NON-REFUNDABLE/EXCHANGE ONLY
Special ordered items include but not limited to: Owner’s manual, Service Manual, Software, All Circuit Boards, DLP Light Engines, Imagining Units/Drum, Display Panels/Screens, Touch-up paint, Wireless LAN Adaptors, Other Wireless Devices, and Oversized Items.

Claim Policy

Lost Package/Wrong Delivery Claims
Claims must be made immediately to Samsungparts.com when the package is lost or delivered to a wrong address. No claims will be honored after 30 days from shipping date.

Damaged, Missing Content and Incorrect Item Claims
Please contact our customer service at 1-800-627-4368 or email customerservice@samsungparts.com within 5 business days of the delivery if you received damaged, missing or incorrect item. No claims will be honored after 5 business days from the delivery date.

Damaged Oversized Items, Freight Delivery
For all freight deliveries (Oversized/larger items), damages must be inspected and notified at the time of the delivery. If the damage is detected, the delivery must be refused with the driver and reported to our customer service immediately. Once the delivery is signed, damages cannot be claimed for any compensation.

Other Policies

Expedited Shipping Policy
Orders submitted with Overnight/Next Day and 2 Day shipping options can be shipped at requested shipping speed when all items become available on an order. "In-stock" items can be shipped on the same day if an order is placed before 2 PM EST on that business day. All orders placed after 2 PM EST can be shipped out on the following business day. "More on the way" and "Nationwide Back Order" items can be shipped by the requested shipping method within 24 hours once the items become available in our warehouse. Unfortunately, oversize items are eligible for ground shipping only and are shipped by freight (special trucking other than UPS, USPS or FedEx).

Cancellation Policy
J&J International Inc., samsungparts.com ships out most orders within the same day once an order placed. Therefore, if an order is submitted, there is no guarantee that it can be cancelled. Please follow the return policy if the order is already shipped. Please also refer to sections titled "Unauthorized Returns" for detail.

Refused Shipments
All refused shipments will be considered as unauthorized returns and may be shipped back to the senders at their cost. Please note that refused shipments may take longer to be returned back to our warehouse, causing delay in processing your credit. Please follow our "Return Policy" for faster and proper processing.

Refund Payments
Credit is issued for returned items that pass our inspection and the time for the credit to appear on customer's account may vary depending on the credit card issuers. Shipping and handling charge are final and those charges may not be refunded in all cases. All duties and taxes associated with international shipping charges are the responsibility of the buyer and they will not be refunded as well.